Support That Actually Helps
Real people who understand inspection businesses. Not scripts, not bots, not offshore call centers. When you need help, you talk to someone who's been in your shoes.
5-Star Support
Software Is Only as Good as Its Support
Ever been stuck on hold with a company that doesn't understand your business?
Chatbots That Don't Help
You have a real problem. The chatbot suggests articles that don't apply. You just want to talk to a human who understands.
Days-Long Response Times
You're stuck on a report that's due today. The support ticket says \"We'll respond within 48-72 hours.\" That doesn't help.
Support Doesn't Understand
You explain the issue. They ask questions that show they've never done an inspection. You spend more time teaching than getting help.
Support from People Who Get It
Our support team includes people who've actually run inspection businesses. When you describe a problem, we understand immediately. No explaining what a sewer scope is. No teaching us about radon testing. Just solutions.
- Industry Experience - Support staff who understand inspection businesses inside and out.
- Fast Response - Real answers in hours, not days. We know you have reports to deliver.
- Multiple Channels - Phone, email, chat - reach us the way that works for you.
- No Scripts - Real conversations, real solutions, real people who care.
Support Resources
Multiple ways to get the help you need, when you need it.
Phone Support
Call and talk to a real person. No phone trees, no endless holds. Direct access to help.
Email Support
Send detailed questions with screenshots. Get thorough written responses you can reference later.
Live Chat
Quick questions answered in real-time. Chat right from your dashboard.
Knowledge Base
Searchable help articles, video tutorials, and step-by-step guides. Self-serve when you prefer.
Video Tutorials
Watch how to use every feature. Learn at your own pace. Replay as needed.
Community Forum
Connect with other inspectors. Share tips, ask questions, learn from peers.
We Help You Get Started Right
Switching software is daunting. We make it easy. Personal onboarding walks you through setup. Data migration assistance if you're coming from another platform. You're never left figuring things out alone.
- Personal Onboarding - One-on-one setup session to configure your account.
- Data Migration - Help moving your data from other inspection software.
- Pricing Setup - Assistance configuring your services and rates.
- Template Customization - Help setting up your report templates and branding.
Support That Grows With You
As your business grows, your needs change. We're here for the long haul. New features? We'll show you how to use them. Adding staff? We'll train them. Questions three years in? Still here to help.
- New Feature Training - Learn about new capabilities as we release them.
- Team Training - Onboard new employees with dedicated training sessions.
- Best Practices - Learn tips and tricks to get more from the platform.
- Feature Requests - We listen to what you need and build it into the product.
Built by InterNACHI Certified Inspectors
We've experienced bad software support ourselves. The frustration of explaining your business to someone who doesn't get it. That's why we built support the way we always wished it worked - fast, knowledgeable, and actually helpful.
Try It Risk-Free With Support You Can Count On
Questions? We're here to help. Free 14-day trial, no credit card required.
Frequently Asked Questions
What support does InspectorData provide?
InspectorData offers comprehensive support including help documentation, video tutorials, email support, and personalized onboarding assistance to help you get the most from the platform.