Privacy Policy
Last Updated: October 12, 2025
At InspectorData, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered home inspection software platform.
1. Definitions
The following terms have the meanings assigned to them:
- "Inspector" means an entity or individual providing home inspection services who uses our platform
- "Customer" means an individual homebuyer, home seller, or investor who receives inspection services
- "Agent" means a real estate agent or broker
- "Personal Information" means information that identifies, relates to, describes, or could reasonably be linked with a particular person or household
2. Information We Collect
Our platform collects the following categories of personal information and has collected the following categories within the last twelve (12) months:
| Category | Examples | Purpose | Sources |
|---|---|---|---|
| Personal Identifiers | Name, email, phone, physical address, company name, business details | Account creation, service delivery, communication, report generation | Directly from you during registration or when Inspectors provide Customer information |
| Financial Information | Payment card numbers, billing address, bank account information | Payment processing, subscription billing, invoice generation | Directly from you during payment, processed securely via Stripe/PayPal |
| Inspection Data | Property photos, inspection reports, cost estimates, service agreements, client appointments | AI report generation, business management, client service delivery | Uploaded by you or created through platform features |
| Usage Information | Browsing history, feature usage, device information, IP address, cookies | Platform improvement, analytics, security, user experience optimization | Automatically collected from your device via cookies and server logs |
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our inspection software services
- Process AI-generated inspection reports from your photos
- Manage your account and provide customer support
- Process payments and send billing information
- Send important updates about our service
- Analyze usage patterns to enhance user experience
- Detect and prevent fraud or security issues
- Comply with legal obligations
3. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission using SSL/TLS
- Secure cloud storage with access controls
- Regular security audits and monitoring
- Employee access restrictions and training
- Tenant-isolated data architecture (your data is separate from other users)
Payment Security
When you make payments through our platform, all payment information (including credit card numbers) is transmitted using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your payment information before transmitting it to our secure payment processors (Stripe and PayPal).
Important Security Notes:
- We do not store complete credit card numbers on our servers
- Payment processing is handled by PCI DSS compliant payment processors
- Your login credentials should be kept confidential and not shared
- Use unique, strong passwords for your InspectorData account
- While we implement strong security measures, no internet transmission is 100% secure
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in these limited circumstances:
- With Your Clients: When you share inspection reports with your clients
- Service Providers: Third-party services that help us operate (payment processors, hosting providers, AI processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
5. Your Data Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Export your inspection reports and client data
- Opt-out of marketing communications
- Object to certain data processing activities
6. Cookies and Tracking Technologies
What are Cookies? Cookies are small pieces of data stored on your device that help us provide and improve our services. We use both first-party cookies (set by InspectorData) and third-party cookies (set by our service providers).
Types of Cookies We Use:
- Essential Cookies: Required for platform functionality, session management, and security. These cannot be disabled without affecting service operation.
- Functional Cookies: Remember your preferences, settings, and customizations (such as color themes, default pricing configurations).
- Analytics Cookies: Help us understand how you use the platform to improve performance and user experience. We may use services like Google Analytics.
- Performance Cookies: Collect information about platform performance and error tracking to maintain service quality.
Managing Cookies:
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from accessing certain features. You can learn more about cookie management at www.allaboutcookies.org.
Google Analytics: We use Google Analytics to understand platform usage. You can learn how Google uses data at www.google.com/policies/privacy/partners/.
7. AI and Photo Processing
When you upload inspection photos for AI analysis:
- Photos are processed to generate professional report comments
- AI processing is done securely on our servers
- Photos are stored only in your tenant-isolated account
- We do not use your photos to train AI models without explicit consent
8. Children's Privacy
InspectorData is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
9. Third-Party Services
Our platform may integrate with third-party services (payment processors, mapping services, etc.). These services have their own privacy policies, and we encourage you to review them.
10. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion at any time, though we may retain certain information for legal or business purposes.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services constitutes acceptance of the updated policy.
13. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):
Right to Know
You have the right to request that we disclose:
- The categories of personal information we collected about you
- The categories of sources from which personal information is collected
- Our business purpose for collecting that personal information
- The categories of third parties with whom we share personal information
- The specific pieces of personal information we collected about you
Right to Delete
You have the right to request deletion of personal information we collected from you, subject to certain exceptions (such as completing transactions, detecting security incidents, or complying with legal obligations).
Right to Opt-Out of Sale
We do not sell your personal information. However, if our practices change, we will provide you with the right to opt-out.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights, including by:
- Denying you services
- Charging different prices or rates
- Providing different quality of services
- Suggesting you will receive different services or pricing
Exercising Your California Rights
To exercise your CCPA rights, please contact us:
- Email: privacy@inspectordata.com
- Subject Line: "CCPA Request"
- Phone: Available upon request
We will verify your identity before processing your request. This may require us to request additional information to confirm you are the person about whom we collected personal information.
California "Shine The Light" Law
California Civil Code Section ยง1798.83 permits California residents to request information regarding disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
14. Nevada Privacy Rights
Nevada residents have the right to opt-out of the sale of certain covered information that we have collected or will collect. We do not sell your personal information. However, if you are a Nevada resident and wish to submit an opt-out request, you may contact us at:
- Email: privacy@inspectordata.com
- Subject Line: "Nevada Opt-Out Request"
15. Exercising Data Subject Rights
To exercise any of your privacy rights (access, deletion, opt-out), please follow these steps:
How to Submit a Request:
- Email us at: privacy@inspectordata.com
- Include: Your full name, email address, account information, and specific request type
- Verification: We will verify your identity before processing (may require account login or additional information)
- Response Time: We will respond within 45 days (may be extended by 45 days if needed)
Authorized Agents:
You may use an authorized agent to submit a request on your behalf. The agent must provide written authorization from you, and we may require you to verify your identity directly with us.
16. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@inspectordata.com
- Website: inspectordata.com
Your Privacy Matters: InspectorData is built by home inspectors who understand the importance of protecting client data. We are committed to maintaining the highest standards of privacy and security for your business.